Support
In short
Do you use Chefstr through your employer? Your manager is the quickest route for questions about your schedule, hours or account. If something isn't working, emailsupport@chefstr.com.
Contact
Email support@chefstr.com. We aim to reply within 2 to 3 working days. Tell us who you are, which restaurant you work at and exactly what happened. Include a screenshot if you can, so we can help you right away.
The Chefstr app for employees
On your phone, the Chefstr app shows your schedule, open shifts, your availability and the hours you've worked.
- Logging in: use the email address your employer's invitation was sent to, and the password you set yourself.
- No account yet? Your employer creates your account; you can't sign up yourself. Ask your manager to add you, and you'll receive an email to set a password.
- Forgot your password? Choose Forgot password on the login screen, or go to reset your password.
- I can't see a schedule. Your manager hasn't got round to setting up that week's schedule yet. If the week stays empty, check with your manager.
Your account and your data
Your employer created your account and it is tied to your employment, so you can't delete it yourself. If you want your account closed or your data removed, ask your employer, who manages that data. You can also emailprivacy@chefstr.com directly. What we keep, and for how long, is set out in the privacy policy.
For employers
Questions about publishing schedules, time tracking, payroll or tips? Interested in Chefstr for your business? Email support@chefstr.com.